The golden word in today’s society. Having empathy for someone else. This is a cornerstone of emotional intelligence and if you have no idea what either of these means, start Googling NOW. Empathy is the ability to understand how someone else might be feeling or what they might be thinking. Emotional intelligence is a combination of understanding or sensing other people’s emotions and being self-aware of your own emotions and how you are reacting (and appearing) towards them. The umbrella definition for emotional intelligence is the ability to manage your own emotions while still communicating effectively. So even if you are angry, realise you are angry and excuse yourself from the situation if you can so that you can go and calm down. Or perhaps picking up that your colleague seems angry and not provoking him or her further and changing the conversation without them having to.